At Nicko Coffee, we are committed to delivering high-quality products. Please read our policy carefully before placing an order.

1. Returns Eligibility

Due to the perishable nature of coffee products, we do not accept returns unless:

The product received is damaged, defective, or incorrect

The package is tampered with at the time of delivery

Customers must notify us within 48 hours of delivery with:

Order number

Clear photos of the product and packaging

Description of the issue

Send details to: Hello@nickocoffee.com

2.⁠ ⁠Refund Process

If your request is approved:

A refund will be processed to the original payment method

Refunds may take 5–10 business days to reflect, depending on your bank or payment provider

3. Non-Refundable Situations

We do not offer refunds for:

Change of mind after purchase

Taste preferences

Minor packaging variations

Delay caused by courier partners beyond our control

4. Order Cancellation

Orders can be cancelled only before dispatch.

Once shipped, orders cannot be cancelled.

To request cancellation, contact us immediately at +91 6362989262 or Hello@nickocoffee.com.

5.⁠ ⁠Replacement Policy

In case of verified damaged or incorrect product:

We may offer a replacement instead of a refund.

Replacement will be shipped at no additional cost.

6. Contact Us

For any refund or return-related queries:

Nicko Coffee

VSP Foods & Beverages Pvt Ltd

BM Road, Sakleshpura, Karnataka – 573134

📧 Hello@nickocoffee.com

📞 +91 6362989262